24 hours
The ELEKTRA-STORY
Saturday 12 noon, somewhere in Dillingen. A call to the ELEKTRA 24-hour emergency hotline. On the line, an agitated speciality steak caterer from Munich: the ventilation motor in his grill has a fault and he is expecting 190 guests to arrive at 5 pm.
What can be done? We ask for the motor type.
1
12:10 pm
The customer says the type is illegible and sends a photo.
2
12:15 pm
The motor is quickly identified as a pole-changing model. A quick clarification with a colleague and a remotely executed warehouse check.
3
12:30 pm
Result: The model is in stock, but it does not have a posistor.
4
12:40 pm
Our employee arrives on company premises, the motor is retrieved from the ELEKTRA warehouse and a posistor is installed.
5
13:10 pm
We set off in the direction of Munich.
6
14:30 pm
We arrive at the customer's site and replace the motor.
7
14:55 pm
The grill is fully functional and waiting for the guests to arrive.